New Version Application – As mobile app developers, we want to provide our customers with the best experience possible. This often means providing users with the latest and greatest versions of our apps, including important bug fixes and new features. However, one of the unique challenges of mobile app development is that customers update to new versions of apps at different times, forcing us to support multiple versions. Although this is an inevitable part of working with mobile apps, there are times when users using outdated (or problematic) app versions start to cause serious problems not only for you, but also for your customers.
In the first of our new three-part webinar series on in-app guidance for mobile apps, we covered three simple steps to ensure you’re supporting the correct app versions, and how to use in-app messaging to help customers upgrade. Easy. We summarize some of the highlights of the session below.
New Version Application
When customers use older versions of your apps, you inevitably end up with more support tickets, help requests, and frustrated users. Your teams will have to spend time solving problems that you can fix in future app releases instead of working on new features and improvements. Asking individual users to update as problems arise takes time. So investing in ways that encourage users to upgrade in-app and at scale allows your team to focus on projects that really add value. Creating a clear user onboarding process not only benefits you and your team, but also benefits your customers. Instead of requiring users to fix issues with older versions of your apps, you can proactively ensure a smooth and easy transition through targeted in-app messaging. So you can explain the benefits of your latest release and link your customers directly to the app store where they can upgrade in seconds.
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Before you start thinking about getting users to upgrade, it’s important to understand the potential impact on your customer base. For example, if you have ten users on an old version and the support load is very low, it may not be worth encouraging them to upgrade yet. Alternatively, if you have a large number of users missing important fixes or new features, it’s time to take action.
Within the app, you can easily access this data using the App Version Distribution Dashboard widget. You will be able to see what percentage of customers (and how many) are using each version of your mobile app.
Once you know the app version you want to encourage your customers to upgrade, you need to know exactly which users to target with your in-app update notification. This is when it is important to consider customers’ time and carefully target app messages to ensure that content is relevant and valuable. Opening an app only to be bombarded with irrelevant in-app communications is a very bad experience and can have negative consequences for your app and the company as a whole.
In it, you can segment customers based on the version of the app they are using. In the example below, we are creating a user segment in our mobile app version 2.5. Once we create this segment, we can only use it to send in-app messages to the users.
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Create a “segment” to target your in-app messages to users with a specific app option Step 3: Use in-app messages to make the upgrade fun.
Now that you know which app version you want to upgrade users from and which specific users to target, the final step is to create an in-app notification to help them upgrade to the latest version of your app.
App, you can use guidelines to deliver in-app messages without requiring any engineering resources. When creating your directory, make sure to:
After sorting the copy and buttons, the last step is to select the section you created earlier. Note that this section only allows the guide to be displayed to users with an older version offrontdownside down] on days of date.
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You can also choose the start and end time for your guide if you want to limit the update notification to a specific time.
The next time you need to encourage your customers to upgrade to the latest version of your app, follow this simple three-step process to ensure a smooth transition for your customers and your team. If you’re looking for more mobile app tips, join our next two webinars on mobile best practices:
If you would like to watch the full session on Overcoming Mobile App Release Challenges, check out the recording here: Google recently announced that it will introduce an in-app update API for apps published through Google Play. However, apps that are not distributed through the Play Store will not have access to this API. I recently implemented an app update feature and since I couldn’t find a complete example, I wanted to share my experience.
Before applying the actual update, we need to know if the update is available. I used Firebase Remote Config to set the property
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This always shows the version code of the latest version. Since it is an increasing integer, it is perfectly suited for this type of comparison. When I run the app, I compare the property to this value:
And if it’s higher, I assume it’s an update. I have put the remote config code in RxSingle to fit my code better;
Actually here I show a dialog box that informs the user about the update and let them choose whether they want to download it or not, but now we just download directly.
To perform the download and because we want to show the user a progress bar, in particular
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To be informed about the developments. Fortunately, here’s an official example of how to do it. I passed this on to Kotlin.
Note: You can only download to internal storage on Android N and above devices. See the end of this article for information about the lower versions.
From the app’s internal storage. We also need to add permissions to the manifest to allow us to install new applications;
In Android 7, the package installer worked differently, making it impossible to install an APK from internal storage; See here for reference. The solution would be to download the apk to external storage. Then, you also need to use runtime permissions to read and write to external storage.
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Additionally, there are security issues if you download the APK to an external storage. Check out this issue from Google that requires you to implement additional security mechanisms such as SHA comparison checking to verify that what you are uploading is actually your APK and not a modified APK.
In my case, I decided not to offer in-app update features to Android 5 and 6 users because of this complexity, but I wanted to at least document the issue.
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As app developers, we want all our users to use the most updated version of our app.
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The answer to this question is quite simple. Why not notify them when a new version of the app is released?
In this article, we will not deal with push notifications. Instead, we’ll focus on showing you how (using a package or two) you can show your users a dialog box that informs your users that a new version of the app is available.