Passport Extension Application – As the world recovers from the pandemic, many are resting. This has allowed people who are trying to renew their passports to extend their travel time.
Among them is Mr Zhang, 53, who applied to renew his passport in April but has not heard from him for almost two months.
Passport Extension Application
When he visited the Immigration and Checkpoint Agency (ICA) office on May 25, he found that his passport photo had been rejected.
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He later realized that he had not received a notification on the SingPass app because he had not downloaded the app.
According to Shin Min Daily, Mr. Zhang, a 53-year-old security guard, planned to go on vacation with his wife when the border opened.
They had planned this trip on June 24, but they had to renew their passports before they could order tickets.
In early April, Mr. Zhang took a photo of himself at Bedok Photo Studio and asked for help from local staff in posting the information on the ICA website.
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On May 25, Mr. Zhang went to the ICA building to inquire about renewing his passport. That’s when he saw that his passport photo was rejected.
Mr. Zhang went back to take his picture and submitted another request. He was told that he would receive his new passport in one month.
Speaking to a Chinese newspaper, Mr. Zhang said that the ICA actually informed him about the rejected photo through a notification on the SingPass app.
According to Shenman Daily News, the ICA receives more than 7,000 passport applications per day. It was up from 2,000 a day before the plague.
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But if the application grows too much or has problems – such as incorrect graphics – more processing time is required.
An ICA spokesperson said the passport requirements are in line with International Organization for Standardization (ISO) and International Civil Aviation Organization (ICAO) standards.
If you plan to leave the country in the near future, make sure you have enough time to renew your passport before you go.
You can also enable your SingPass notifications to ensure you don’t miss important updates.
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8 hours ago Filial’s daughter was hit by a truck at an ATM in Thailand while transferring money to her mother. Because of my past experience of waiting hours to renew my passport, I never enjoyed the process and was afraid to go through it again.
When I was a child, I had to go to the immigration office early in the morning (8am, it was children’s time) with my father, hoping to get a place at the front of the line, handing the papers to the beautiful lady. . counter, and expect to be out in an hour or two.
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As an adult, due to work commitments and not knowing how long the wait will be, visiting the travel office has a different number. Do you do it on Saturday morning? I have better things to do than stand in line.
Thanks, I can save myself the trouble of visiting the office and settle online instead. The performance was not great, but I feel it could have been better. I wouldn’t call it a utility test because it was based on my experience.
The update process will be done on a desktop computer. Although editing can be done on your phone, you will need a photo printer to reduce the size of your passport photo, which is required for use.
Until now, my biggest concern was the documents/information I needed to get before applying.
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It’s really in my hands. Let’s fix it now! I clicked on the ‘Passport Application’ link and this page loaded.
Of the six, only credit cards and passport photos were mentioned earlier. Some thoughts that came to mind were:
“My goal is to renew my passport, and it prevents me from getting more information.” “So what exactly do I need to renew my passport?”
And apart from the six mentioned earlier, you only need five and you don’t need my passport photo. Some ideas are:
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“Do I still need a photo of my passport? Why is it controversial?” “Why can’t you tell me what’s needed first?” What do we learn from this?
Conflict is a big issue here. Another goal in the employer’s mind is to renew his passport.
With conflicting information, users are lost, bored and even confused. Three different instructions indicating which information is required confuses the user.
Nothing kills users more than a long and complicated form. Design makes or breaks conversion rates, and is often the most important aspect of a website.
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It seems easy to complete. Click on the NRIC Issue Date / Passport Expiration Date Year tab, the following will appear:
Really, really tall! From 1916 to 2015.
Let’s take a look at it, starting from the NRIC release date. According to Immigration and Checkpoints and Wikipedia, all citizens and permanent residents must register or re-register their ICs, which were introduced on May 6, 1966. before 1966, which is necessary to show. 1916-1965 Official.
Along with passport expiry dates, the Singapore passport was reinstated in 1965, marking its absence from 1916-1964. In order to find passports and passports that had expired during the year, I found it necessary to include the years from the establishment of the passport (1965), to this year, and the following year.
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For example, if your passport expires on June 30, 2016, you can usually apply for an extension six months before the expiration date, which is in 2015.
Show relevant information to the user, and remove unnecessary information. If the range of dates is small (eg 2010-2015), show only the average. Having such a large number of days not only increases the time required to complete the form, but also increases the chance of entry errors. Considering that the passport renewal process itself is stressful, the website should be user-friendly to reduce visual confusion.
Although the site has an estimate of how long it will take to complete the application form, there is no mention of processing time. If you inquire about your application, you will receive a ‘Processing’ status.
As mentioned in my previous post, we expect how long something will last. If we don’t know, we are in danger.
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It is useful to have knowledge of ‘processing’ techniques to use. My opinion is that although this feature is useful, the user may not use it fully, or the operating system does not require this. However, the tracker app will be useful. Amazon has done a great job with them.
I believe that even a process as simple as renewing a passport can be improved. Application testing should be done on a regular basis, and test results should be used to improve the process if deemed effective and necessary.
If you get confused, and harass a user with a bad user experience, they will leave your site and warn others about their experience.
Disclaimer: I am not affiliated with the Immigration and Checkpoint Authority. I am a passionate UX designer with a passion for process improvement. As many countries such as Japan and Taiwan are officially open for tourists to visit for leisure and business, many of us are living the life of a pandemic. So before you book your flight for your vacation, don’t get so excited that you forget some of the important things in planning your trip.
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One of the most important tasks is to check the authenticity of your passport, book your plane ticket, and check your luggage before purchasing travel insurance. The last thing you want is to be kicked out of the airport for being careless. Note that the general rule is that your passport must be valid for at least six months before departure, and if you don’t have it, here are some things to consider when applying for or renewing your passport.
You often need to apply for or renew your Singapore passport for a number of reasons such as your passport has expired (or expired in 9 months or less), the pages are expired or worst – lost.
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