Pkb Sim Card Print Application – Telkom Indonesia (TLK) 6-K Sustainability Report 2022 PT Telkom Indonesia (Persero) Tbk Sustainability Report Bold moves drive sustainable growth
Sustainability Report 2022 PT Telkom Indonesia (Persero) Tbk Sustainability Report Bold moves drive sustainable growth
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Chapter 01 Highlights of PT Telkom Indonesia (Persero) Tbk Sustainability Report Theme 2022 Bold Moves to Promote Sustainable Growth PT Telkom Indonesia (Persero) Tbk (Telkom) is one of the state-owned enterprises (SOEs) that drive the country’s economy. We continue to strive to realize the dream of realizing Indonesia’s digital sovereignty through various innovations. We support government measures to promote fairer outcomes for domestic development. We take these steps to achieve sustainability with a clear strategy, goals and direction, balancing environmental, social and governance (ESG) performance. Due to the dynamic and rapid changes in the business world, we invite all stakeholders to join us and follow our sustainable goals for a brighter future. Disclaimer PT Telkom Indonesia (Persero) Tbk or “Telkom” has compiled a 2022 Sustainability Report that provides data and information on its performance from an economic, environmental, social, governance or ESG perspective. We have decided to publish the important topics included in this report after considering the impact and interests of stakeholders. The data and information presented come from various reliable sources within the TelkomGroup. This report also contains Telkom’s forward-looking statements, including its goals, expectations, estimates and future prospects. Despite careful consideration, Telkom is aware of the risks of uncertainty related to these forward-looking views. Telkom therefore cautions readers that there is no guarantee that this will be fully consistent with the views, in line with the exercise of good governance. In addition, in this report “Telkom Group” refers to Telkom and its subsidiaries. However, the term “Telkom” as used in this report may refer to the context of Telkom within its business and not just to Telkom as an organizational unit.
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Sustainability Report 2022 PT Telkom Indonesia (Persero) Tbk 1 Index Subject Disclaimer 1 Table of Contents 01 Decision 4 Company Profile 6 Performance and Sustainability Review 8 Audits and Awards 10 Areas of Operation and Networks 12 TOR Certification Association Membership 14 President Message Director 03 TELKOM SUSTAINABLE DEVELOPMENT 24 Sustainable management, core and strategy 24 Sustainable management 27 Building a culture of sustainable management 27 Core of sustainable management 27 Sustainable management strategy 28 Overview of the sustainable management report 29 Main themes and key themes for management 04 SUSTAINABILITY 40 The right environmental approach 40 ecological working culture 40 Energy and emissions management 43 Waste management 45 Water management 45 Environmental and biodiversity conservation 47 real talent 47 Customer first, management, health and human resources. Governance 61 Community involvement and development 64 Good governance 64 Business ethics and compliance 68 Privacy and data security 72 Creating sustainable economic value 72 Economic performance 74 Responsible supply chain 05 Appendix 78 Appendix 1: Glossary 81 Appendix 2: Annexes 03/2017 and OJK Circular No. 16/SEOJK.04/2021 85 Annex 4: GRI Table of Contents 88 Annex 5: SASB Standards
Sustainability Report 2022 PT Telkom Indonesia (Persero) Tbk 3 HIGHLIGHTS 01 4 Company Profile 6 Performance and Sustainability Review 8 Audits and Awards 10 Areas of Operation and Networks 12 Certifications 14 Association Members
PT Telkom Indonesia (Persero) Tbk 4 Sustainability Report 2022 Chapter 01 Highlights Company Profile [2-1, 2-6] PT Telkom Indonesia (Persero) Tbk is a state-owned enterprise (SOE) established on November 19, 1991. 52.09 % Part of Telkom’s shares are owned by the Republic of Indonesia, while the rest is owned by the public. Telkom trades its shares on the Indonesia Stock Exchange (IDX) under the symbol “TLKM” and on the New York Stock Exchange (NYSE) under the symbol “TLK”. Telkom’s business activities take place in the field of information and communication technology (ICT) services and telecommunications networks. With the advancement of technology and information, TelkomGroup’s business activities continue to grow and expand into the field of information and digitalization, which are still in the domain of the telecommunications and information industry. More detailed information about Telkom’s profile and activities is available in the annual report, which is prepared separately from this report and on the company’s website. Company values Customer orientation When implementing the business and operational strategy, TelkomGroup always emphasizes customer orientation. This customer focus is what TelkomGroup announced in 2022 with one of the company’s core programs: “Providing the highest quality of service with an excellent customer experience.” This company’s customer-centric program focuses on the use of data analytics at all levels customer journeys, early detection of errors in the approach and providing relevant and fast solutions to customers. Accordingly, Telkom Group is transforming itself into a digital communications company that meets customer needs in line with technological advancements. Innovation is also used to become a leaner, more agile organization in adapting to changes in customer behavior and rapid changes in the telecommunications industry. If successful, these changes are expected to increase efficiency and effectiveness in creating high-quality user experiences. Three digital business areas 1. Digital connectivity: business and connectivity technologies including fiber optic (FTTx), 4G, 5G, software defined networking (SDN)/network functions virtualization (NFV), satellite and connectivity infrastructure (e.g. towers); submarine cables, infrastructure and network services, electricity, etc.). 2. Digital Platform: Business and technology covering Data Center (including CDN), Cloud, Internet of Things (IoT)/Machine-to-Machine (M2M), Big Data/Artificial Intelligence (AI), Cyber Security, Payment/Blockchain , etc. serves as a facilitator for various ICT services and solutions. 3. Digital Services: A digital platform for businesses and digital content products, including gaming, video/TV, education, e-commerce, mobile payments, travel, crowdsourcing, healthcare and many other industries, built on digital connectivity and synergy . You can find more information about our digital business areas, product and service descriptions, customers and partners at www.telkom.co.id.
Sustainability Report 2022 PT Telkom Indonesia (Persero) Tbk 5 Building a more successful and competitive country and providing the best value to our stakeholders. To become the most popular digital operator that empowers society. Vision Mission 1. Quickly build intelligent, sustainable digital infrastructure and platforms that are affordable and accessible to all. 2. Develop the best digital talent that will help develop the country’s digital capabilities and increase the adoption of digital technologies. 3. Orchestrate your digital ecosystem to deliver superior user experiences. Purpose Purpose, vision and mission of the company
Telkom Indonesia 6k Sustainability Report 2022 Pt Telkom Indonesia (persero) Tbk A Sustainability R E P O R T Esg Bold Moves, Boosting Sustainable Growth
PT Telkom Indonesia (Persero) Tbk 6 Sustainability Report 2022 Chapter 01 Focus on Performance and Sustainability Review The economic value allocated for the SME Financing Program is Rp 237.52 billion and the Social, Economic and Environmental Capacity Building Program is Rp 134.4 billion . With total spending of Rp 31 billion, or 99.6% of total spending, local provider TelkomGroup recorded revenue of Rp 14.7 billion and net profit of Rp 753 billion this year. 89.97% Customer satisfaction index 87.7% Customer satisfaction index in wholesale and international business Customer satisfaction in companies 97.7%
Sustainability Report 2022 PT Telkom Indonesia (Persero) Tbk 7 TelkomGroup uses environmentally friendly alternative energy sources in the form of fuel cells and solar cells (photovoltaics). 107 BTS used fuel cells and 951 BTS used solar cells. 8,010,525 GJ Energy consumption intensity 1,852,679.3 tons CO2eq Results Greenhouse gas emission intensity 278,776 Reuse of electronic devices Unit of use Rp 108.11 billion Employee training costs 3,032 Women 28.927% Managers. age time of year for employee training 7,516,072 GJ consumed electrical energy 494,453 GJ consumed fuel energy
PT Telkom Indonesia (Persero) Tbk 8 Sustainability Report 2022 Chapter 01 Audits and Awards ESG/Sustainability Performance Class A, MSCI ESG Rating Index Weight 15.67%, IDX Top 10 Components ESG Leader in August 10% We20, Best 202% since August . IDX IDX SRI-KEHATI January 2022 August 2022 Best Practices Award (World Class) 2022 International Global Corporate Sustainability Award (GCSA) Best Practices 2022 UN Women’s Empowerment Principles (WEP) no. 1 in the category of CSR and Community Partnerships Received the Best Practice Award at the Global Corporate Sustainability Awards 2022 hosted by the Taiwan Institute for Sustainable Energy. Gold Medal at the Human Resources (HR) Excellence Awards 2022, Indonesia SDGs Action Award in the CSR Strategy Bronze category. The winner of the Pelaku Usaha Besarateeg Communication and Sustainability Summit (BCOMMS) 2022 medal received the following awards: • 1st place in Community Cooperation and Development (CID) in Education • 1st – in Creating Shared Value (CSV) • 1st place in Small and Medium enterprises (SMEs) Development • 1st place in the CSR category of Anugerah IDX Channel Awards 2022 Index of Economic Development Initiatives Ranking 1st with 83.08%, measuring CSR includes four dimensions: SASI (Social Responsibility and Social Investment) and Ethics . Human Resources (EHR), Corporate Governance and Economic Responsibility (CGER);
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