Shopee Express Application – [Editor’s note, June 6, 1:10 p.m.: This article has been updated to reflect Shopee’s additional explanation of the incident.]
Facebook user Avi Jintora uploaded a video of two delivery men delivering a package to his home on June 4.
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This was posted on the Facebook Complaint Singapore group where he wrote that he had not received the package despite the Shopee app stating otherwise.
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CCTV footage showed two delivery drivers arriving at Avi’s home to deliver the package.
One of them was wearing a black T-shirt, carrying a package with one hand and calling with the other.
However, the package was not placed in the shoe box, but placed back on the trolley in a red bag.
Screenshots uploaded to the same post showed Avi chatting with a Shopee agent who told him it was fulfilled by J&T Express, but netizens in the comments section pointed out that it could have been fulfilled by Shopee Express instead.
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Three hours after he posted the video, a woman in a black T-shirt returned with a package.
He apologized to Avi and said he was an assistant and it was his first time delivering a package and he had left it in a shoebox.
“(He said) he hesitated… but I told him, if you [feel through it], you can always come back tomorrow or next time, and if he doesn’t perform at all, you’re still fine,” Avi said.
Avi added that he had told her it was “unfair and unacceptable” that he had marked the item as undelivered and apologized for it.
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“I still don’t understand why he can access the [shoe cabinet] and the package in his hand, but [he] doesn’t update [the status of the package] as delivered and doesn’t go to delivery,” Avi said.
Avi confirmed that his goods were received safely and has since canceled the refund request on the Shopee app.
When asked, a J&T Express representative confirmed that these delivery drivers are not related to them and that Shopee is currently in contact with the customer to resolve the issue.
A spokesperson for Shopee confirmed that they have contacted the user and confirmed that he received his order correctly.
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“The deliverers made the delivery after verifying that the package was delivered to the correct address,” the spokesperson said.
The spokesperson added that the repackaged package was “not the package intended for the user in question”.
The carrier, claiming to be a Shopee supporter, set the status of Awie’s package to “delivered” because he was unfamiliar with the platform and could not reverse it.
According to Shopee, the courier then returns to Avi’s office to apologize. Avi was pleased with the apology and apologized for the mess.
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According to Shopee, the carrier filed a police report to “rectify all parties” after saying the negative press resulting from the incident had a “significant impact.”
If you enjoyed what you read, follow us on Facebook, Instagram, Twitter and Telegram for the latest news. Shopee is known for its monthly sales events. In March, Shopee Malaysia launched its 3.3 supermarket sales and next-day delivery service alongside the e-commerce marketplace. This initiative promises customers that their purchases from Shopee Mart will be delivered the next day after ordering.
Customers who want to use the next day delivery service must order before 12:00. This ensures their orders are delivered the next day, including weekends (but not holidays). The service is only valid for all purchases with the next day tag on Shopee Mart. All states in Malaysia except Perlis, Kedah, Kelantan, Terengganu, Sabah and Sarawak can enjoy the service through the new Shopee Xpress integrated delivery service.
3.3 During the Supermarket Sale, Shopee Malaysia announced that customers whose next-day order is not delivered the next day will receive a free delivery voucher to be used on their next purchase.
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3.3 Supermarket Sale offers promotions and offers such as free delivery with a minimum spend of RM10, daily 50% discount and deals under 33 sen.
Shopee has teamed up with Malaysia’s live streaming channel, Shopee Live, as well as local TV show TV3 to bring together the best of TV shows, the 3.3 Supermarket Show. March 3, 9 p.m. The program includes interactive activities and attractive offers for registered customers during the show.
To provide next day service, Shopee has expanded its logistics infrastructure in Malaysia and integrated the Shopee Xpress delivery service. The initiative also introduces 10 new Shopee Express drop-off points in Malaysia. The partnership with Parcelhub and MBE Malaysia brings the total number of delivery points across the country to more than 300.
Shopee Malaysia has also expanded its network of warehouses, hubs and sorting centers at more than 50 strategic locations across the country to improve delivery efficiency to small towns and remote areas, including areas such as Senawang, Bagan Serai, Batu Pahat, Simpang Ampat and Bayan Lepas.
Shopee难掩物流窘境,再不重视多方意见或将自损八百! 东南亚头条 Dny123东南亚跨境导航 Shopee 虾皮、lazada、tiktok等东南亚平台卖家导航栏
The expansion comes after Parcel Monitor and iPrice Group discovered that last mile delivery times in Malaysia have increased by 119% due to the implementation of the Movement Control Order (MCO).
Shopee believes that the recently introduced Next Day Delivery service, their logistics services, integrated payment system (ShopeePay) and in-app features such as Shopee Live and Shopee Chat will improve the customer experience on their platform and their email in general will strengthen. – Trade ecosystem in Southeast Asia.
Read more > Entering Southeast Asia’s e-commerce market: why Shopee? > Shopee Tips and Tricks – How to Increase Sales on Shopee (Updated 2020) > Shopee Keyword – How to Rank for Shopee Keywords
Do you want to expand your business to Southeast Asia? We have all the resources here to help you. What is Shopee? It is one of the largest online marketplaces in Southeast Asia. It offers various product categories such as electronics, clothing, furniture, food and many more. Shopee also has a dedicated section for transportation and transportation related items.
Shopee Malaysia Rolls Out Next Day Delivery Service
It is an e-commerce platform that allows users to trade easily and quickly. They can shop online using their mobile phone or computer. They can also request delivery to Shopee.
Cek Resi Shopee Express is a lightweight app that helps you track your purchases. This will help you check receipts and identify the package you received.
Laws regarding the use of this software vary from country to country. We do not encourage or support the use of this software in violation of these laws.
At Softonic, we scan all files on our platform to assess and prevent possible damage to your platform. Our team performs checks every time a new file is uploaded and regularly reviews files to confirm or update their status. This comprehensive process allows you to set the status of all downloads to:
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We have scanned the file and URLs associated with this program in over 50 of the world’s leading antivirus services; A potential threat has not been identified.
This means that the malware is falsely labeled as malicious due to a very broad detection signature or algorithm used by the antivirus software. This article was originally published in Chinese on the Momentum Works WeChat platform and has been translated into English by the Momentum Works team.
Recently, our friends in Jakarta discovered that the Shopee app has a new feature called “Shopee Express” (fast delivery service).
Services include documents, food, clothing, electronics, etc. supports delivery. Users can choose to purchase insurance for IDR 500 (approximately 35 cents) for a total of IDR 10 million (approximately US$700).
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Momentum Works tested the service in Jakarta by sending a package. The total cost was 43,000 IDR ($2.93).
For the same delivery, the discounted price on Grab was 33,000 IDR and 44,000 IDR on Gojek.
It seems our guess was correct. While Shopee has built a distribution network by subsidizing food delivery at scale, it can’t wait to increase order volume and distribution network efficiency through on-demand delivery services. And with ShopeeFood’s grants in Malaysia and Thailand, that goal seems clear.
If this interests you and you want to learn more about Shopee, sign up for Momentum Academy’s Off the Record – Behind Shopee’s Doors program. We give you in-depth insights into their strategies, culture and what drives their decisions.
Explained: Why Has Shopee Shut Shop In India?
Thanks for reading The Low Down (TLD), a blog from the Momentum Works team. Have a different perspective or idea to share? Let us know at [email protected].
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