Who Has A Shopee Application

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Who Has A Shopee Application – Shopee is an online marketplace where users can buy and sell products directly from their mobile devices. The app’s features are designed to facilitate online transactions, such as requesting payment from customers through Shopee and integrated delivery services.

We used the following design process steps to redesign the user experience based on the user’s actual perspective and current pain points.

Who Has A Shopee Application

Who Has A Shopee Application

The first step is to interview a large number of Shopee users to find out their typical behavior when using the app. This is a list of questions I have received.

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We then collected user reviews from app stores, social media sites and online forums to understand the general opinion of Shopee users. Here are some examples of customer feedback.

Usability testing also involves recruiting participants to actively participate in your app, just like real users. Verbal comments from participants will be recorded during the process.

I asked a few friends to find and order the latest iPhones using the Shopee app.

After identifying your current pain points using the above process, you conclude that search and user data factors influence the customer experience in the Shopee app, and you decide to redesign these two factors.

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1. The search bar is now wider and fully expanded horizontally, making it easier and more accurate for users.

3. Users can tap the hamburger button to find other menus such as “Search by Department” and “Orders”.

4. When scrolling up, the top bar remains, so users can always use the search bar.

Who Has A Shopee Application

1. The keywords and categories in the Search section are duplicated in the filter icon next to the search bar. The mobile screen looks limited and compact.

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2. The search results may seem confusing because there are different banners like “Wanted”, “Shopee Mall” and “Free Shipping”.

2. Coordinate banners of the same size but different colors and place them on top so they don’t distract from the image.

I showed the Shopee home page and the new search page to five Shopee users around me. And we will explore if there is any difference in the new design. Here are some of their comments.

“Search results are less cluttered and you can easily compare products by seeing prices and ratings faster than with the previous design. The previous design was too complex and the text looked cluttered. I do.”

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“I used to get tired of all the different labels, but now that they’re the same size and organized, I don’t mind so much.”

There are many e-commerce business centers that users can access. In order to beat other e-commerce hubs, Shopee needs to work on many areas other than low prices, such as differentiating its user interface from other apps such as Lazada, Taobao and Carousell. You want to make buying and selling in the app as easy and hassle-free as possible. The company’s latest research reveals that local shoppers, both kids and adults, rely on digital platform services for their shopping and entertainment needs.

Shopee plans to take the insights from the 2023 Consumer Trends Report and continue to innovate its digital products to engage users and meet their lifestyle needs. Photo: Shopee

Who Has A Shopee Application

Online shopping, in-app gaming and live streaming – These may be digital habits associated with young people and technology, but e-commerce platform Shopee is now showing that older people can shop, play games and watch live streaming just like younger generations. I do it comfortably. content.

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According to Shopee’s report “Past the Starting Line: Adapting to Singapore’s Digital Consumer in 2023”, 70% of seniors aged 55 and above say they have successfully integrated e-commerce into their lives.​​

Thanks to the platform’s user-friendly interface and interactive features, 84% of older adult respondents are purchasing more products online compared to last year, especially in the health and wellness and consumer electronics categories. They also have expertise in collecting and combining IDs to accumulate savings.

As more advanced users embrace e-commerce, they are also looking for other ways to have fun online. One in two people enjoy playing games on apps like Shopee Candy and Shopee Bubble that offer discount cards as perks. Who said money production can’t be digital?

With e-commerce becoming an important part of our daily lives, Shopee conducted a survey last year to understand the online shopping habits and attitudes of Singaporean consumers.

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More than 1,300 people between the ages of 15 and 70 were surveyed and 87% of respondents said the convenience of online shopping had a significant positive impact on their lives. Today’s customers shop more online, with more than 70% of respondents receiving up to five packages per month from e-commerce platforms.

The study also revealed that today’s digital consumers are turning to online platforms that offer a complete online shopping experience that includes engagement and entertainment. They have a strong understanding of quality and are willing to take the time to consider the authenticity of a product or seller before making a purchase decision.

Trust and credibility are really important when it comes to online shopping. Shopee encourages users to read and leave product and seller reviews to help others make informed purchasing decisions. This is an initiative that has proven to benefit shoppers. Three out of four survey respondents believe Shopee’s customer reviews are trustworthy and believe they are helpful in making purchasing decisions.

Who Has A Shopee Application

In addition, the e-commerce giant has taken several consumer protection measures to help users shop with confidence. For example, Shopee Mall allows users to buy their favorite products directly from authorized brands and sellers, ensuring their authenticity.

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The Shopee Guarantee security feature holds payments to sellers until the buyer receives the item in good condition and is satisfied with the purchase. Shopee is the first e-commerce platform in Singapore to launch this consumer protection.

Shopee has also improved the reporting process in the Shopee Help Center to make it easier for users to report product concerns.​​

Shopee introduced Shopee Live in 2019 to allow users to learn about the products they are interested in through a real, intimate environment. This is a live streaming feature that displays reviews and recommendations in real time.

According to Shopee, these live shows, which include content ranging from food reviews to product demonstrations, are increasingly popular among viewers aged 34 to 50. More importantly, Shopee has become a trusted source of information for shoppers. Over 60% of survey respondents aged 35 and over say live reviews and recommendations from hosts during Shopee Live are key to influencing their shopping decisions on Shopee.

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To help consumers make informed purchasing decisions, Shopee encourages users to read and leave product and seller reviews.

For Shopee, building trust with consumers has always been essential. Over 75% of Singaporean consumers now choose to search, compare and ultimately buy products on the platform, proving how much the brand has connected with its users over the past year.

Zhou Junjie, Chief Commercial Officer of Shopee, said: “As digital consumers continue to shape the future of the digital economy, it is important that we are able to identify and quickly adapt to their evolving needs and preferences, these principles provide a great experience for all Shopee users .

Who Has A Shopee Application

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We know that switching between browsers can be difficult, but we want your experience today to be as fast, secure, and the best as possible. About Shopee Launch Shopee, a subsidiary of Singapore-based Sea Ltd, is an e-commerce platform operating in Southeast Asia. Read more Apps get a whiff of advertising. Orange signs clash with red banners that loudly advertise discounts. Streaming previews invite users to live trade. Stores compete fiercely to offer similar products and lower prices and shipping fees.

For Shopee, this formula worked. It is the most visited e-commerce platform in Indonesia, the fourth most populous country in the world. It has also conquered much of Southeast Asia, becoming a major player in Malaysia, Thailand, Vietnam, the Philippines, and even Taiwan and Brazil. (Shopee is particularly popular for clothing and beauty products, according to McKinsey.) The app launched in 2017 as Amazon sought to enter Southeast Asia and pulled out of the U.S. along with Alibaba-backed Lazada. – Head of the store in the region.

Shopee was founded in 2015 by Forrest Li’s Sea Group, a Singaporean Internet giant listed on the New York Stock Exchange. Sea Group’s other core businesses are game development through its Garena division and financing through brands such as SeaMoney and SeaBank India. But Shopee is the core business, accounting for about two-thirds of Sea Group’s revenue.

Last year was a tough one for the ocean. However, there are a few bright spots. Over the past few months, sellers have been collecting transaction records.

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